Excerpt found in New York Society of Association Executives
Mastering the Hidden Agenda of Nonverbal Communication
By Nicole Millman-Falk
Having the title “leader,” doesn’t make you one. Leadership and trust are communicated through your voice tone, the words you use, and your body language, says Ginny Pulos, Founder and President of Ginny Pulos Communications and presenter at NYSAE’s March 7 Executive Women in Nonprofits SIG. “93% of the impact of your face-to-face communications is determined by the tone of your voice and what you are doing with your body. When these are consistent, we feel we can trust a person—even if we dislike that person,” she said.