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Excerpt found in New York Society of Association Executives

Mastering the Hidden Agenda of Nonverbal Communication

By Nicole Millman-Falk

April 2014


Having the title “leader,” doesn’t make you one. Leadership and trust are communicated through your voice tone, the words you use, and your body language, says Ginny Pulos, Founder and President of Ginny Pulos Communications and presenter at NYSAE’s March 7 Executive Women in Nonprofits SIG. “93% of the impact of your face-to-face communications is determined by the tone of your voice and what you are doing with your body. When these are consistent, we feel we can trust a person—even if we dislike that person,” she said.

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