WHAT WE DO

How To Turn Small Talk Into A Big Deal

Selling opportunities abound at business-related social functions and other gatherings. Using our practical exercises, master the art of setting an agenda, building rapport and credibility, and converting casual conversation into access, sales or a path to career enhancement.

Topics Include:

  • Setting agendas before social business occasions
  • Preparing conversation for social business functions
  • Preparing small talk and “ice breakers”
  • Techniques for breaking into a group, starting conversation and establishing rapport
  • Setting message goals
  • Telling stories that inspire, captivate and build bridges
  • How to work a room, golf tournament or other special event
  • Making a soft sell
  • Dealing with tough questions and questioners
  • Keeping the conversational ball rolling
  • Techniques for transitioning to and from established message goals
  • Using the business card effectively
  • Handling prying questions in a social setting
  • The role of body language:  eye contact, handshakes, facial & vocal expression
  • Effective listening skills
  • Etiquette:  Using humor and dealing with rudeness
  • Keeping the established rapport going and growing after the event
  • Strategies for conversations that pay off:  gaining access


What They Say:

What Our Clients Say

Michele really draws you in, relates to you and keeps you involved while you’re learning [to manage stress].